A Model of Communication
No Change
assess
A model for Computer Mediated Communication in Online Dispute Resolution.
Ever wonder why social media devolves into chaos? Ever wonder how some managers and companies insist on in-office work while others are fully and happily remote?
No matter how well-crafted the message, there is noise in every transmission that degrades results. This model provides a framework for ensuring the correct communication tools are used at the correct times — matching medium to message reduces noise and improves outcomes.
The source site is worth a full read.