A Model of Communication

A Model of Communication is a framework for matching communication medium to message so noise in the channel does not swamp intent. We assess it under Specification as a reference model for when async, sync, rich, or lean channels fit, not as a product to deploy.

Blurb

A model for Computer Mediated Communication in Online Dispute Resolution.

Summary

Ever wonder why social media devolves into chaos? Ever wonder how some managers insist on in-office work while others are fully remote?

No matter how well-crafted the message, there is noise in every transmission that degrades results. This model provides a framework for ensuring the correct communication tools are used at the correct times; matching medium to message reduces noise and improves outcomes.

Details

The source site is worth a full read.