Incident Management
No Change
adopt
Incident Management is the practice of detecting, responding to, resolving, and learning from unplanned disruptions to production systems. We adopt it under Technique in the garden.
Summary
Every team shipping to production should adopt incident management, even if lightly. Start with severity definitions (P1-P3), an on-call schedule, and a postmortem template. The investment pays back immediately the first time a P1 hits and everyone knows their role. Tools like PagerDuty, Opsgenie, or even a simple Slack workflow can carry you a long way. The process matters more than the tooling.